Toyota Motor CorporationCustomer Relations Office Fit-out
A commercial fit-out for a customer-facing operations team inside a live airport tenancy
A negotiated fit-out from brief to handover
Toyota Motor Corporation engaged RenewCORP through a negotiated selected RFP process to deliver the full fit-out of their new Customer Relations Office at Adelaide Airport. The workspace supports five distinct working modes inside a single open-plan footprint, with workstation runs, acoustic focus booths, formal and informal meeting settings, and a full kitchen and dining area.
Works ran in parallel with base building upgrades and landlord-driven services, each on its own programme. Access and trade sequencing had to be negotiated against strict airport safety and security requirements, with restricted delivery windows and zero tolerance for disruption. Working closely with the Toyota team throughout, we delivered a workplace that meets their operational needs and reflects the quality standard they expect.
Delivered together
Paul Zammit, Senior Security and Property Services Coordinator (General Affairs, Corporate Services) at Toyota Motor Corporation, was the client contact across the engagement. His involvement and collaborative approach at each stage of the project was instrumental in landing an outcome that met both the operational needs of the team and the quality standard Toyota expects.
“Fitting out our Customer Relations Office inside a live airport tenancy was a coordination challenge across every party on site. RenewCORP held that coordination together and kept us informed at each stage, and the result is a workplace that reflects the standard we set at the start.”
Paul Zammit
Senior Security and Property Services Coordinator
General Affairs, Corporate Services, Toyota Motor Corporation
Working inside a live airport tenancy
Delivering a fit-out inside an operating airport tenancy meant coordinating around constraints that wouldn't apply on a typical commercial floor:
- Working inside a live, operational airport tenancy
- Concurrent works: tenant fit-out, base building upgrades, and landlord-driven services each on separate programmes
- Access and trade sequencing negotiated against strict airport safety and security requirements
- Restricted delivery windows with zero tolerance for disruption to the building or its occupants
- Acoustic performance and amenity treated as core brief requirements, not optional extras
Planned. Coordinated. Delivered.
Programme management and party coordination
We managed the full delivery programme across all trades and parties, holding momentum through the concurrent works phases.
- Coordinating Toyota, the landlord, building management, and the base building contractor on a shared programme
- Managing access and sequencing inside the operating airport environment
- Commercial alignment and variation control across the build
- Consistent communication at every stage so nothing landed as a surprise
Workspace planning and fit-out delivery
The fit-out supports five distinct working modes inside one floorplate.
- Open-plan workstation runs with integrated dual-monitor setups
- Acoustic focus booths for confidential and heads-down work
- Informal collaboration zones with casual seating and round-table settings
- Formal meeting room finished to Toyota's brand standard with integrated AV and acoustic wall treatment
- Informal lounge for less structured meetings and breakout use
Amenity and breakout spaces
Staff amenity was treated as a working part of the brief, not an afterthought.
- Full kitchen with under-bench appliances, open shelving, and feature lighting
- Separate breakout and dining area with timber flooring and a living wall
- Layout supports team interaction without forcing it
Brief met. Then exceeded.
A workplace built for the people who use it
- A fully functional Customer Relations Office delivered inside a live Adelaide Airport tenancy
- Five distinct work settings supporting focus, collaboration, and informal connection in one floorplate
- Programme coordinated across tenant works, base building, and landlord services running in parallel
- Delivered on programme and on budget
- A space the Toyota team are proud to work in
The measure that mattered most at handover was a quieter one. The team arrived, sat down, and got on with the work. The kitchen is used, the booths give the team a private place to take customer calls, and the meeting room reads as one Toyota would have chosen for itself. That is the outcome we set out to deliver.
This project demonstrates RenewCORP's ability to manage complex, multi-party fit-out programmes - coordinating across tenants, landlords, and base building works to deliver a finished workplace that reflects the quality standard the client set at the start.
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